Yes, my timeline: RMA sent to FedEx 3/8. Mine booted up instantly, no issues. So I received my new deck, and at first glance everything appeared fine. I still have no update and waiting for a new unit to be shipped to me. how long have you waited to get your RMA? I. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. Steam initiated an RMA. subscribers . You should be ok because I was sent a brand new Steam Deck with a new cable. Before sending it in, I figured I’d take the back cover off just to check the connector and make sure it didn’t get dislodged during shipping. I dropped off my package Tuesday, November 7th at 12pm. I had a RMA a TV and it was 3. Unit arrived at warehouse (Netherlands) on April 4th. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. Either way, don't be surprised if a few days go by. Yes. I likely have more repair experience than most technicians at their depot (30+ years). The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. Let battery drain below 40%. Need to. iFixIt can get me parts overnight, and the repairs are less than an hour. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. I had to RMA my Steam Deck because the left stick click was faulty. Backstory: I love my deck. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. Tried many troubleshooting steps and none worked. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. Update: Steam sent me another one, and it arrived today (Sunday. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. 2. ) Push and hold the motherboard from the bottom towards the power button. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. List of troubleshooting. 07. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). Careful, you gotta remove the aluminum foil sticker a bit to. Steam Deck Broke Again After Being Returned From RMA. Go down and select Settings. Steam initiated an RMA. Related. 1TB NVMe SSD. 4. 21: I received broken steam deck and contacted steam support. Go back into haptic settings one final time and use the toggle switch to turn the haptics back on. I sent in my steam deck with the same problem for an RMA. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. 30/03 -> Valve sent me a new Steam Deck. In the photo above, short screws are circled with a Red Circle, and long screws are circled with a Blue Circle. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. Step One: Remove The Back Cover Of The Steam Deck. EDITED: 04. Some days ago I asked again and now they don't even respond. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. bobmorton Apr 11, 2022 @ 2:01am. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. Steam initiated an RMA. My Steam Deck's been great, silent fan and all, great experience. Hold Volume+ and press the power button once to boot into BIOS. 8/6 new deck is on. ago. Anyone knows when they will ship my bew steam deck if they received mine 9th. - Deck finally arrives. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Chatting with Steam Support to see if I can RMA one more time. Yes, a technician can tell that's what happened. Expect that the return will be confirmed next week. I’m documenting this in case you’re curious how long it takes to. Took about 2 weeks after I sent back my deck to get a new one. RMA in progress with Steam. (Left-to Top, Right-to Right/Top - see Picture ). My original device had a dead pixel and sticking buttons. - Get an email saying Steam Deck's ready to ship on June 1st. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. #1. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. I was looking into the same. (You can leave the one holding the heat sink on in place!) 3. Unit arrived at warehouse (Netherlands) on April 4th. The Steam Deck should boot into the BIOS menu. 99 $ 9 . AutoModerator • Additional comment actions. Has anyone who went through the RMA process gotten a replacement yet?. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. Either way, don't be surprised if a few days go by. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. It's like any other product or store you have ever bought anywhere. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. The Steam Deck is on its way to Valve, I'm from Austria by the way. Yes, but according to some you need the original transaction number. Premium anti-glare etched glass. they may let you pay for a repair though. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. Today I finally received my replacement Deck. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. • 2 yr. EU 512GB 18. Using the D-Pad and A to select, navigate to "Setup Utility". Informed two PDF’s would be sent with shipping label and RMA. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. TheBlack_Swordsman. My Steam Deck is in RMA hell. Steam initiated an RMA. how long have you waited to get your RMA? I. how long have you waited to get your RMA? I. Steam initiated an RMA. Unit arrived at warehouse (Netherlands) on April 4th. Once in the BIOS menu, unplug the power supply. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. Get appMar 4, 2022, 2:01 PM PST. Such as with monitors, it can differ slightly from others of the same model. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. 28: steam deck is delivered to them. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. Then I got a tracking email August 13th for my replacement steam deck. May 6: didn't hear anything from steam but almost as. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. Starts with 'FX', 'FW', or 'FV'. delivery. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. * Now here is where we are going to deviate a bit from the steam support advice. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. I truly think you'll be fine. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. Steam Deck makes this high-pitched noise on any fan speed lev. 07. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. I exited the game and. RMA warehouse sent final shipping notice (for new unit) 3/25. Seal the box well with packing tape and attach your shipping label to the box. TekSone 512GB - Q4 • 8 mo. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. my Steam Deck stopped charging after connecting it to an USB Hub. No company ever asked me to provide full contact details to initiate an RMA process before. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. They got the Steam Deck within 2 days on Wednesday. Day 1 of owning a Steam Deck I set it up and installed games. You should see the Steam Deck power off, and the power LED will blink three times to. And now, I’m so happy to report. bring your phone with the email in case they need to scan the barcode from the email. Leave the deck on this screen until it dies on its own. how long have you waited to get your RMA? I. ago. Not at the moment. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. We apologize for the inconvenience. Got it back and it also has a stuck pixel. The switch is cheap but it requires soldering skills. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. my Steam Deck stopped charging after connecting it to an USB Hub. Expensive_Average305. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Not a major issue but one that annoyed because of the price spent on the deck. UK RMA Experience. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. © 2023 Valve Corporation. Move over to right side and select line that says Steam Deck. If your device is out of warranty, the company will offer to fix it up. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. great. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. it never went below that threshold (when the issue happened, it dropped to 200 every time). I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. sawsac 64GB • 1 yr. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. Posted: Jun 24, 2023. #1. Wi-Fi 6E. It basically made the console useless. It's SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. Everyone getting a Steam Deck will have roughly the same level of IPS glow. - RMA process gets started on May 17th. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. my Steam Deck stopped charging after connecting it to an USB Hub. We're aware of reports regarding fan noise and we're actively looking into the issue. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. So I had to contact Steam and set up an RMA. Warehouse appears to have misplaced or mishandled it. If you're prepared for the worst case scenario the only surprises you can get are positive ones. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. Steam initiated an RMA. my advice for anyone reading this. Steam initiated an RMA. Help is also available if you can't log in, need to reset your. FedEx delivered my unit to RMA warehouse 3/14. However, the joysticks made a. © 2023 Valve Corporation. 05. 1. My fan RPM is above 4000 so my fan isn't dead either. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Navigate to the Power Menu. ago. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. Immediately I noticed the left trigger was mushy. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. I still have no update and waiting for a new unit to be shipped to me. . 1280 x 800 HDR OLED display. Sadly, when I got mine, I had a bunch. New Steam Deck arrived that Saturday 1/7. Everyone getting a Steam Deck will have roughly the same level of IPS glow. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. I still have no update and waiting for a new unit to be shipped to me. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. how long have you waited to get your RMA? I. Stuck in RMA hell. And just like its. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. Video/photograph and record everything prior to sending in your deck for any RMA work. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Valve might not actually fix your Deck and just send you a replacement instead. 9,031. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. ago. 25 pm. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. That is completely unacceptable as far as I'm concerned. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Got my Steam Deck back from a second RMA in December. Unit arrived at warehouse (Netherlands) on April 4th. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. sachitgul • 8 mo. That doesn't seem like good design considering the screen is oled. There was also zero communication from Steam about this. (7 Feb) Wondered this morning what was happening, checked my Steam Purchase page and the status is "Refunded". Regardless its definitely RMA time. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. Steam Deck Steam Gaming. 3. You're without your Steam Deck until the replacement/repaired unit arrives. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). So I had to contact Steam and set up an RMA. Will be doing RMA and see if I get a fully functional unit without any defects. maybe my fifth Deck will be the one. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. You may be required to pay additional shipping costs. Unit arrived at warehouse (Netherlands) on April 4th. but nothing so far. There are no rumble motors in the deck, so it will definitely feel weak. r/SteamDeck. Apr 7 (PM): Support Initiate RMA Process. All trademarks are property of their respective owners in the US and other countries. 99 ($5. Re image, shipment mode, editing power options in Desktop. It is your responsibility to back up stored data before returning your Hardware. Mar 31, 2020 149. 30/03 -> Valve sent me a new Steam Deck. ago. RMA issues. Photo by Sean Hollister / The Verge. Not a major issue but one that annoyed because of the price spent on the deck. 1. I still have no update and waiting for a new unit to be shipped to me. Go down and select System. put your RMA slip inside the steam deck box. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still happening. Wi-Fi 6E. Print the shipping label and place on the exterior of the box. I've had to RMA my Steam Deck due to a non-functional L3 button. In Power you got Auto boot on AC attach. 1280 x 800 HDR OLED display. put it into battery storage mode, then wake with charger like then it arrived. Press Volume up and Power button just for a second. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Below is my timeline from when I initiated contact with support to when I received it. 188 comments. It arrived under 2 weeks later. A solid white LED indicates the Deck is drawing power. Yes, for the record I have tried rubbing alcohol. - Send out my Steam Deck on May 18th. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. I waited nearly two weeks to submit an RMA request for my Deck that couldn't stay on battery power for more than an hour because I saw how long the wait times were for people who had done the same. ago. the RMA process is very slow, my deck arrived at Valve’s warehouse. how long have you waited to get your RMA? I. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. Fking. Steam Deck Steam Gaming. 14 day buyers remorse return policy. Seems like you either have to accept it or return it. my advice for anyone reading this. 30: New steam deck is sent to me (too bad they use GLS again). Steam Deck. Quality Control performed full function test. Also, every time you open the Steam Deck, you degrade it. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. Unit arrived at warehouse (Netherlands) on April 4th. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Unit arrived at warehouse (Netherlands) on April 4th. Re image, shipment mode, editing power options in Desktop. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. It felt "weird" immediately when I picked up the device for the first. Software or firmware was upgraded to newest version. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. EU 512GB 18. Member. * Now here is where we are going to deviate a bit from the steam support advice. Print your RMA instruction sheet. I still have no update and waiting for a new unit to be shipped to me. The repair shop replaced the right thumbstick and had it working for a little while afterwards. That is completely unacceptable as far as I'm concerned. ago. #15. And now that I've sent it out, they told me it would take 3-5 days to process. Opened it, made sure everything was sealed, and that everything was there. Unit arrived at warehouse (Netherlands) on April 4th. If your issue is under warranty, Valve will continue fixing free of charge. Mine booted up instantly, no issues. my Steam Deck stopped charging after connecting it to an USB Hub. It didn’t actually get picked up. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. my Steam Deck stopped charging after connecting it to an USB Hub. Valve was really quick and after 3h I had my DHL shipping label for return. Yeah that seems to be the general time frame I'm seeing online which sucks. 30: New steam deck is sent to me (too bad they use GLS again). Bad RMA experience - UK. format my deck for RMA, have many emulators, non steam games, etc. Add a Comment. I still have no update and waiting for a new unit to be shipped to me. My new deck works perfectly. no, ive bought many things with 30 day return periods. I hope Valve gives you a real answer. 4" Diagonal display size. 5. However, you now have the option of getting out of. It was transported using UPS and picked up Monday after that, only for it to return yesterday. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. Related. The only exception is RB takes a screenshot. Steam initiated an RMA. 00/Count)For Reference, here are the details on the "repair". 72 > Showing 1-10 of 714 entriesu/FW_Gamer, you can click here to search for your question. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. - GLS delivered my Deck in less than 24 hours after receiving it. how long have you waited to get your RMA? I. technically thats a faulty screen, anything thats not 100% is faulty. It will take 2 weeks to RMA. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. Gaming How to RMA Your Steam Deck When Something Goes Wrong By Bertel King Published Apr 25, 2023 If your Steam Deck is refusing to work properly, you. even though ur deck is 99%, its not 100%.